Q: The pedal I want is out of stock! Can I be next in line for a restock?
A: We release all our pedals in batches, which are on a first-come, first-serve basis. You can sign up for our mailing list to be informed of upcoming releases. We don't do waitlists or made-to-order as that causes much anxiety.
Q: What are your payment options?
A: We have a variety of payment options to efficiently extract cash from your bank account, including PayPal, Venmo, ShopPay/Affirm, Afterpay, and Klarna, as well as direct processing of all major debit and credit cards.
Q: Do you ship internationally?
A: Yes! Please contact us if you are outside of CONUS or Canada. We do not yet have the fulfillment infrastructure to auto-calculate shipping to every country, but we are more than willing, and will even cover half of your shipping costs to help alleviate the pain in your wallet.
Q: Can I have a discount? I'm an influencer/prominent local musician/gear forum celebrity
A: No, sorry. If everyone is special then no one is special. We do offer discounts and sales occasionally (for everyone), along with giveaways. We may occasionally partner with an artist, but that is initiated on our end, not yours.
Q: What if I'm a pedal demo-er?
A: Contact us. We can probably work something out, but be advised we are (somewhat) marketing savvy and are looking for established demoers with a higher level of production values, good metrics, and "authority." We usually do the initiating on this end.
Q: I don't like it. Can I return it or exchange it?
A: Yes, but we do charge a restock fee and you are responsible for return shipping. We encourage everyone to judiciously peruse YouTube for demos and check out others' experiences with our pedals before purchasing, as they are definitely not to everyone's tastes. Please see the warranty and returns page for more information on our return policy.
Q: Do you do custom work, modifications, or take requests?
A: Nope, sorry. Developing pedals takes an inordinate amount of time, and denial and error. We also do the majority of the artwork and graphic design, as well as the website and socials. Occasionally we will offer one-offs such as prototypes or hand-painted/experimental finishes, usually via our social media pages.
Q: Will you do it in a pink enclosure?
A: Eventually, everything will come in pink.
Q: You have a LOT of merch for a pedal company. What's up with that, and why do you use a fulfillment service?
A: Merch is awesome, that's all there is to it. We love offering it and we love getting it. We use a fulfillment service for the time being, as our space is very limited and we are unable to store large wholesale quantities of merchandise. We can also offer a much wider variety through fulfillment than we could having things on-hand, and at price margins where everyone is happy.
There's an added bonus for us of not being stuck with odds and ends that no one bought. We keep stickers and pedals on hand, but hope to eventually move merch production and shipping in-house too.
Q: What's up with your art style/aesthetics? I love it/hate it.
A: I'm a big fan of psychedelia and art nouveau. My early twenties were a wild ride.
Q: Who are you as a company?
A: I, J, am the owner and main brains, but I often have several people behind the scenes, including friends and family, helping things come together. My mom helps me package and ship, for example. All of my friends are the peanut gallery for design decisions. My fellow bandmates are usually the first to try prototypes and give feedback. I have help with PCB layouts and other circuit questions from many other builders.
I say "we" when something has been a collective effort. It would not be fair to say this is a one-man operation and I appreciate all the support and help I get every day. I hope to eventually expand to "we" officially, as the product catalog and demand grows.
Q: Do you play music? Can I hear it?
A: No, I hate music. Here is a collective page of some of my past, current, and future projects, to varying degrees of "good".